How the Flemington Clean Showroom Experience Changes Car Shopping

Whether you call it the coronavirus or COVID-19, this disease has changed the way our society functions. Certain businesses have been deemed essential from the beginning and that includes auto service centers like the ones our family of brands has kept open throughout this whole pandemic.

But good news is on the horizon, as the restrictions on businesses have started to loosen. Case in point, NJ Governor Phil Murphy made an executive order stating that car dealership showrooms are open by appointment only as of May 20, 2020. And Flemington Car & Truck Country has been preparing for that day.

How We’ve Been Planning

We knew that it would be inevitable that showrooms would reopen. That’s why we’ve been going the extra mile in cleaning all of our showrooms, just like what we’ve been doing at our service centers to meet & exceed Centers for Disease Control (CDC) guidelines.

And the cleaning will go outside of the showroom to all of the vehicles that we’ll be selling at our locations. In fact, any vehicle that gets test driven will be cleaned before a driver enters and again after they get out.

“If we were allowed to open up now, under appointments, we would never have more than five people in the showroom at one time. In showrooms that have thousands of square feet. Social distancing, as long as it’s carried out properly, is probably easier for an automobile retailer than any other retailer of any kind.”

-Steve Kalafer, chairman & CEO of Flemington Car & Truck Country, in an interview with Tom Bergeron on ROI-NJ.com published a week before the governor’s executive order

In terms of social distancing, our showrooms & employees are ready for it. We have more than 20,000 face masks, which is more than plenty for all of our employees along with our customers who do not have a face mask. We have the same amount of gloves and have an abundance to share with our customers who want them.

We are also very well staffed, as Flemington Car & Truck Country has not laid off any of the approximately 650 employees that we have. Everyone from the top down has been trained to provide a first-class customer service experience while maintaining social distancing guidelines.

The Possible Future of Car Shopping

Social distancing & thorough cleaning may be the trend for a long while as we recover as a community from the effects of the coronavirus and we’re ready to lead the way in moving forward with what will probably be the way that car dealerships will be conducting business going forward as showrooms open up without needing an appointment when the time is right.